Shipping Policy
Thank you for choosing to shop with us! At Madni Perfumers, we strive to provide you with a seamless and satisfying shopping experience. Please review our shipping policy below to understand how we handle shipping, delivery, and related matters.
- Shipping Zones:
We offer a flat shipping rate for both prepaid and cash-on-delivery orders across India. Free shipping may be available for orders above a certain amount. - Order Processing Time:
Orders are processed within one business day after they are received. Orders placed after 9:30 AM on a business day will be processed the next business day. Orders placed on weekends (Sunday) and on national and regional festival holidays will be processed on the following business day. - Shipping Time:
After the order has been processed, it will be shipped within two days. Please note that this time frame is an estimate and may vary due to factors beyond our control, such as unforeseen circumstances, natural disasters, or shipping carrier delays. We will provide you with a tracking number once your order is scheduled for courier pickup, allowing you to track its progress. - Cash on Delivery (COD) Orders:
For customers who choose the Cash on Delivery (COD) payment option, an additional nominal fee will be charged. This fee covers the additional costs associated with processing and handling COD orders. Please note that the COD option is subject to availability in your area, and we reserve the right to cancel or modify the COD payment option without prior notice. - Return Shipping:
We understand that there may be instances where you wish to return a product. However, please note that we do not provide free return shipping. If you decide to return an item, you will be responsible for the shipping costs associated with the return. We recommend using a reliable shipping service with tracking capabilities to ensure the safe return of the item. Please read our return and refund policy for more details: https://madniperfumers.com/pages/return-and-refund. - Shipping Notifications and Updates:
We will keep you informed throughout the shipping process. You will receive a WhatsApp notification and SMS with a tracking number once your order is shipped. Additionally, you can log in to your account on our website to check the status of your order and track its progress. - Shipping Address:
Please ensure that you provide us with accurate and complete shipping information during the checkout process. We will not be responsible for any delays or additional costs incurred due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
If you have any further questions or require assistance with your order, please feel free to reach out to our customer support team via email, phone, or WhatsApp. We are here to help!
Note: This shipping policy is subject to change without prior notice. Any changes or updates will be posted on our website.